Deleting a Profile

Even if it is often necessary to keep your database up-to-date, deleting a profile is not an action without consequences.

It will definitively delete all the information linked to this profile.
There are no automatic mechanisms to recover a deleted profile.

Consequences of deleting a profile

• The deletion of the profile is irreversible.
• The interactions are not reachable anymore:
  • E-mail interactions are deleted: already sent e-mails are no longer valid
  • Survey participation interactions are anonymized
  • Goals and SMS interactions are no longer linked to a profile
  • Table entries are either deleted or separated, depending on criteria used when defining the table
• Interaction data related to a profile (e.g. email opening rate, clicks, survey participation) do not exist anymore.
• Global results of email, SMS or form campaigns still exist.